Agency Plan — Client Folders & Team Members
Everything you need to know about the Agency plan — organising widgets into client folders and inviting team members.
In This Article
What Is the Agency Plan?
The Agency plan ($99 AUD/month or $990/year) is designed for marketing agencies, freelancers, and consultants who manage social media feeds for multiple clients. It includes everything in the Business plan plus two powerful features: Client Folders and Team Members.
With the Agency plan you get unlimited widgets, twice daily content refreshing, no branding, full analytics, and priority support — along with the tools you need to keep client work organised and collaborate with your team.
Client Folders
Client Folders let you group your widgets by client, project, or brand. Instead of scrolling through a flat list of widgets, you can organise them into clearly labelled folders — for example, one folder per client.
To create a folder, click the "New Folder" button on your dashboard. Give it a name (e.g., your client's business name) and start dragging widgets into it. You can move widgets between folders at any time, and you can rename or delete folders as your client list changes.
Folders are shared across your team — any team member you invite will see the same folder structure and can manage widgets within them.
Team Members
The Agency plan includes up to 3 team member seats. Team members get their own login and can create, edit, and manage widgets and folders within your shared workspace — so your team can collaborate without sharing a single account.
Team members work within your Agency workspace. They see your widgets, folders, and connections — not a separate account. This means everyone on the team is working from the same set of client feeds.
Inviting a Team Member
To invite someone, go to the Team page from the sidebar menu. Enter their email address and click "Send Invite". They'll receive an email with a link to join your team.
If the person doesn't have a Social Media Feeds account yet, the invite link takes them to a special sign-up page where their account is created and automatically linked to your team. If they already have an account, they can accept the invite after logging in.
You can revoke a pending invite at any time before it's accepted, and you can remove team members if someone leaves your organisation.
What Team Members Can and Can't Do
Team members can create and edit widgets, manage client folders, connect social accounts, and copy embed codes. They have full access to the shared workspace for day-to-day feed management.
Team members cannot change the subscription plan, access billing settings, or invite other team members. Billing and plan management remain with the Agency account owner only.
What Happens If I Downgrade?
If you downgrade from the Agency plan to a lower tier, your team members will be removed from your workspace and any pending invitations will be cancelled. Your widgets and their configurations are preserved — they won't be deleted.
If you later upgrade back to Agency, you can re-invite your team members. Their previous accounts remain intact, so they won't need to start from scratch.